A Guide to VoIP

Ringing The Changes: An Introductory Guide to Voice over Internet Protocol (VoIP)

Does your business or organisation…

  • Use telephones to communicate with clients or suppliers?
  • Frequently make long distance or international calls?
  • Have a phone on every desk?
  • Operate from multiple business locations?
  • Have mobile or home workers who rely on their phones?
  • Use organisation-wide software systems?

If your business answers yes to one or more of these questions, you could generate significant cost savings by utilising Voice over Internet Protocol (VoIP).

ICDC is exploring a number of VoIP technologies, and the benefits and practical issues for Small and Medium-sized Enterprises in utilising these technologies effectively.

An introductory guide has been produced outlining the technology and some of the key issues, as well as some of the questions your business needs to ask any potential VoIP supplier.

Read the full report (pdf - 190kb)

To watch a short video, choose your preferred player from the table below.

Introductory Video Guide to Voice over Internet Protocol (VoIP)

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For more information on this project please contact Kerri Traynor K.E.Traynor@ljmu.ac.uk

ICDC, Liverpool Digital, 2nd Floor, Faraday House, 360 Edge Lane, Liverpool L7 9NJ